Frequently Asked Questions

Everything you need to know about building, publishing and growing your website with Wgenix. Can't find an answer? Get in touch.

Getting started

What is Wgenix?+

Wgenix is an AI-powered website builder for small businesses. You pick a template or describe your site to AI, customize it with a drag-and-drop editor, connect a custom domain, and publish — no coding required.

Do I need any technical or design skills?+

No. Wgenix is built for non-technical users. The visual editor, ready-made templates and AI assistant handle the heavy lifting, so you can launch a professional website without writing code.

How long does it take to build a website?+

Most businesses publish a first version in well under an hour. Start from a template, replace the text and images with your own, and go live.

Pricing & billing

How much does Wgenix cost?+

Pricing is usage-based: $2 per website per month, which includes generous free quotas for page views, storage, bandwidth, one custom domain and one subdomain. You only pay more if you exceed those quotas.

How does the free trial work?+

You get a 3-day free trial with full access to all features and no credit card required. After the trial, your website is billed at $2/month.

What is your refund policy?+

Monthly charges are refundable if you are not satisfied. One-time setup fees are non-refundable because they cover the initial design and configuration work.

Can I add more domains or subdomains?+

Yes. Each website includes one custom domain and one subdomain free. Additional custom domains are $1/month each and additional subdomains are $0.50/month each.

AI website builder

How does the AI builder work?+

Describe the website you want — for example, 'a modern restaurant site with reservations and a menu' — and the AI generates a layout, copy and design you can refine in the editor.

Can I edit what the AI creates?+

Absolutely. Everything the AI generates is fully editable in the drag-and-drop builder, so you stay in control of the content, layout and branding.

Domains, publishing & SEO

Can I use my own domain name?+

Yes. You can connect a custom domain with a free SSL certificate. Wgenix handles DNS verification and HTTPS automatically.

Are Wgenix websites good for SEO?+

Websites you build include the technical foundations search engines expect — clean markup, fast delivery via a global CDN, mobile-responsive layouts and editable page titles and descriptions.

Will my website work on mobile devices?+

Yes. Templates and AI-generated layouts are responsive by default and adapt to desktop, tablet and mobile screens.

Support & security

What support is available?+

Support is available around the clock by email and live chat. You can also browse the Help Center and this FAQ for quick answers.

How is my data protected?+

Wgenix uses TLS encryption in transit, encrypted storage, AWS infrastructure, a web application firewall and DDoS protection. Learn more on the Security page.

Still have questions?

Our team is here to help you get the most out of Wgenix.